Aug 1, 2017 | Board Chair MessageOne main theme that is prevalent for the month of August is summer and heat! It has been and it is hot, and the heat can be unbearable for some. How to stay cool on these hot summer days becomes a priority, so how can we do just that? Stay hydrated, water is essential... read more
Jul 1, 2017 | Board Chair MessageI find it hard to believe July is upon us! The month of July brings with it the celebration of Independence Day, the 4th of July. As children, we tend to look at this holiday as freedom from school, families gathering and fantastic fireworks displays. As adults, we... read more
Jun 1, 2017 | Board Chair MessageSummertime – it is just around the corner! With summer, comes vacation travel! Oregon Travel and Tourism is the focus of the June Area Chamber Voice. Summer vacation season means more individuals and families setting out on road trips, short and long distance.... read more
May 1, 2017 | Board Chair MessageApril showers bring May flowers, most people are familiar with this saying. The month of May is filled with the sounds of birds, the smell of fresh flowers and spring and summer breezes. This is the month that brings the end of spring and the beginning of summer. The... read more
Apr 1, 2017 | Board Chair MessageEaster Baskets, Bunnies, Candy, Decorated Eggs, Easter Egg Hunts and Easter Blessings – April is upon us! Happy Easter – Happy Spring! May each of you be blessed this Easter Season! When I reflect on my blessings, many things come to mind. And when I reflect on the... read more
Mar 1, 2017 | Board Chair MessageDaylight Savings Time, Four Leaf Clovers, Leprechauns, Saint Patrick’s Day, Spring Begins – Seems as though we are in the month of March! One of the values of being a Chamber Member is the Value of Interaction and Networking. People want to do business with people... read more
Feb 1, 2017 | Board Chair MessageAs we enter February, we will celebrate Valentine’s Day and honor our Presidents. In addition to this, we can attend the 23rd Annual Center Ball on February 4th at Four Rivers Cultural Center. Social Hour begins at 8:00 pm with dancing beginning at 9:00 pm. The theme... read more
Jan 1, 2017 | Board Chair MessageHappy New Year Chamber Members! It is amazing to me how quickly 2016 came and is gone – and how quickly we are welcoming 2017. I must say, I am looking forward to the start of a New Year! It makes me think of New Year’s Resolutions. As an individual, making and... read more
Dec 1, 2016 | Board Chair MessageCUSTOMER APPRECIATION Now that the holiday shopping time is upon us, it’s time to plan for excellent customer service. The mad rush of preparing for the holidays can often interfere with quality service at any level. I have selected a few ideas and thoughts on... read more
Nov 1, 2016 | Board Chair MessageIf you have read some of my articles in the newsletter this year you will notice I LOVE lists. I can trace this back to my college days and term papers. I enjoyed one professor who shared his “30 Important Points” during the term. At the end of each term, if you had... read more
7aug12:00 pm- 1:00 pmArea Chamber Forum LuncheonTerry Leighton and Anita Zink, Solar Eclipse Preparation and Fire Department Update12:00 pm - 1:00 pm 1249 Tapadera Ave, Ontario, OR 97914Clarion InnEvent Type :Chamber Events
14aug12:00 pm- 1:00 pmArea Chamber Forum LuncheonMalheur Council on Aging and Community Services, Local Transportation Update12:00 pm - 1:00 pm 1249 Tapadera Ave. Ontario, OR 97914Clarion InnEvent Type :Chamber Events
24aug8:00 am- 10:30 pmLearn Away Thursday Workshop: KANO Customer Service 'Delight Model'See description for more information8:00 am - 10:30 pm 676 SW 5th Ave. Ontario, OR 97914Four Rivers Cultural CenterEvent Type :Chamber Events
Four Rivers Cultural Center, Medical
Four Rivers Cultural Center, Medical Arts Room
The KANO model offers a path toward delighting customers and improving relationships. It is a method for assessing satisfaction that will help you understand your customer needs better than your customers understand their own needs!
In this interactive 2.5-hour workshop, you will be asked the three key KANO questions for a business to become successful:
First – What fundamental qualities must be present for the business to exist?
Second – What could I offer more of to make what I offer better for the customer?
Third – What “ delighters” can I offer customers that will give me a competitive advantage?
There are many ways to draw customers to your business, but the most important way to keep them is to provide “delighters” which they see as an added benefit. You are only limited by your imagination. Attending this workshop will spark your creativity and passion.
Raymond Davis is the SCORE District Director for the State of Idaho. Raymond was a forensic scientist, owning his own private crime laboratory in Seattle, WA. He is the president of CourtSkills a company that trains forensic experts the skills necessary to survive and thrive in the courtroom. Raymond is also a published author, his two novels, Dark Side of Justice and Parabellum are based on his case work as a forensic scientist.
For more information, please contact Jimsie Crouch at (541) 881-5772 or email@example.com.
(Thursday) 8:00 am - 10:30 pm
Four Rivers Cultural Center
676 SW 5th Ave. Ontario, OR 97914